1. Is this a pre-order store?


Yes — the Oh Balls Shop currently operates as a pre-order store. We’re building Oh Balls together with our community. The pre-order model helps us produce responsibly, maintain quality, and continue developing the series.

2. When will my order ship?


All orders placed between March 26 and April 16 will be fulfilled the following week and shipped as soon as possible.

3. How long does delivery take?


Delivery times vary depending on your location and zip code. You’ll receive tracking information once your order ships after the pre-order window closes.

4. Can I modify or cancel my order?


Orders can be modified or canceled before they are shipped. Once shipped, changes are no longer possible.

5. What happens if I cancel my order?

* Before shipping: You’ll receive a full refund.
* After shipping: The item must be returned before a refund is processed.

6. Do you offer returns or exchanges?


Yes — returns are accepted for eligible items. Products must be unused and in original condition. If an item arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue so we can review and resolve it promptly.

7. What if my item arrives damaged or incorrect?


Please contact us with your order number and photos of the item, and we’ll make it right.

8. How can I track my order?


Once your order ships, you’ll receive a confirmation email with tracking details.

9. Do you ship internationally?


No.

10. What is the time period for this Spring Drop?

The Spring Drop runs from March 26 through April 16. All orders placed during this window are part of our pre-order release.

11. Will these products be available again?

Some items may return in future drops, but availability is not guaranteed.

12. How can I stay updated on future drops?


Follow us on social media or sign up for updates to be the first to know.

13.When will there be a new edition?

We’ll be releasing future drops on a seasonal basis, but exact dates will be announced through our social media and website. Stay tuned so you don’t miss the next one.